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Refund Policy

Refund Policy

The following are our refund policies:

A 25% refund is possible only on the following ground, and is confined to following grounds only:

  • Visa is denied after applying appropriately using the services of the Company. Exceptions to this clause are:
  • If the applicants fails to attend the visa interview.
  • If the applicant does not comply with the requirements of the Embassy or the Consulate.
  • Failure of medicals by the client or his or her family members included in the application.
  • Failure to provide a genuine Police Clearance Certificate, which is not less than 3 months old.
  • Submission of fraudulent documents.
  • Prior violation of any immigration or visa law by the applicant or any of his or her family members included in the application.
  • Late submission of any additional documents requested by the consulate at a later stage.

If the refund request falls under any exceptions stated above, then the Company will not be liable for any refund.

The refund percentages are for the shelf rates mentioned and not for the amount paid, the refund percentages are applicable only if the complete shelf rates of the products are paid without any balance. Applicants would not be eligible for the refund percentage even if they fall in one of clause if they haven't paid the complete shelf rate mentioned.

The Company may provide discount for the processing fee at the time of registration. If the Client has availed the services at a discounted price, then the Company reserves the right to decide on the refund request.

The Company shall deal with applicant professionally and will not be responsible for personal situations in Client's life. As such if the client withdraws from the service on his own accord, due to his personal problems, then Company will not be liable for any refund.

The Company will not issue any refund, if the Client withdraws due to:

  • Personal reasons.
  • Not submitting the required documents within the stipulated time from the date of his/her registration, which is normally within one month.
  • Not obtaining required IELTS/ any other Language score as informed by the Company.
  • Not being able to show sufficient funds for settlement or maintenance by the applicant or his or her family members included in the application
  • Prior violation of any immigration or visa law by the applicant or any of his or her family members included in the application.
  • If the Client has signed up for the service under the installment payment option or made a part payment and the immigration law changes any time after the applicant had acknowledged this agreement, anytime during the processing of his/her application & due to this change of law, the applicant is ineligible to apply for the service that he/she had signed up for. In this case applicant will not be entitled to a refund of any fees previously paid as the first instalment or any other part payment to the company.
  • The Company has not offered any sort of assurance, advice or pledge on work assistance or job assurance, following an approval for permit, and after landing for any given overseas country. No compensation will be claimed of any advisory/consulting/secretarial service charges offered earlier to the company by the applicant on the ground that the company has been unable to offer a job guarantee abroad.
  • The Company is not responsible for refund of any fees or other amounts/charges that have been paid to any Assessing Bodies, Immigration Authorities, Embassy/Consulate/High Commission in the event of the applicant not getting approval/visa/immigration, or in case of rejection or non-acceptance of his/her application at any stage by any authority. The registration/processing fees only include the charges towards the services rendered by the company and does not include any application or assessing fees. The applicant agrees to pay the entire additional fees required, as applicable, during the processing.
  • If the applicant has paid the money through Credit Card or Net Banking, the applicant undertakes voluntarily that he will not dispute the payment or notify the designated bank for charge back, insisting the bank to withhold or cancel the payment. The Applicant further undertakes to inform his banker that the payment made is genuine, and the transaction is an exception for his request to cancel or charge the payment in his favour, including misuse and card loss cases either by him or through any one.

Since the pact of engagement could not be the same, and may vary from one client to another, it remains the job of the guest/reader/user to present a formal request before us for a draft copy of COE, that carries an annexure on refund policy which will be relevant in his situation, and only then settle the fee in our favour.

The client will offer every needed information and papers, such as the English translations in an agreed form, and as sought by us and the involved Visa Office. It has been fully agreed upon by the said immigration consultancy on the ground of the facts and papers presented by the client. In case the furnished details are discovered to be inaccurate or fake or deficient or incorrect, and so not entertained by the concerned Immigration bodies, the immigration consultancy takes no responsibility whatsoever for the not too positive impact of the same on the result of the petition and the ensuing rejection on this basis, even as no refund shall be claimed either of the consulting charge or the amount paid to the government organizations under such situations!

Our mandate is restricted to suitably help the client on the instructions and the matters involving the submission and the processing of his petition for immigration permit on the basis of the phases duly instructed in the Contract of Engagement (COE), offered separately and inked between both the groups, and only for the phases for which fee has been given to us.

We have no control whatsoever over an adverse modification to the existing selection criteria as given here on this site which takes place following the inking of the given deal, and where, post the inking of the given COE, there is a transformation in pass mark, or where there is a subsequent petition of fresh regulations on the petitions submitted before.

Each and every appropriate government and skills evaluation agencies charge, for all stages, may undergo a change at the sole decision of the government bodies even as we lack any control whatsoever over such a declaration. The client shall settle the charges as appropriate and sought from the immigration process, to a variety of government and associated groups, and for the purpose of testing. In a situation wherein the client has made the payment, we do not offer and has not offered any sort of assurance that the petition shall materialize in the client favour.

The client shall loyally reveal before us, each and every detail involving each and every case, existing or past, cases of wrong-doings and/or conviction, and insolvency levelled against the clients and those who are dependent on him. If he does not reveal such details, and if the same is found afterwards no refunds at all of the money given to the immigration consultancy in question will be made.

Client will notify us of each and every communication received by him from the processing visa office-in writing or via phone-inside a week of the receiving of such a message. Besides, the client shall notify the said immigration consultancy of each and every communication both via written matter and via phone-undertaken by the Client, straight with the involved visa bureau inside a week or 7 days of such a contact. This comprises personal visits made to the visa bureau, and/or inquiry made, via phone. The client inability to do the same will only suggest that no money back whatsoever is outstanding of any advisory charges offered to the immigration consultancy.

The client will participate in each and every interview, as and when needed by the concerned processing visa agency, at the place mentioned by the visa agency, and at his own cost, and swiftly follow each and every given order as given by the visa agency. The client inability to do the same will only suggest that no refund whatsoever is outstanding of any advisory charges offered by us. The client will settle all charges, which could be owed to a variety of government and skills appraisal bodies and language testing organizations, but not restricted to the skills appraisal costs, residency visa petition costs, the IELTS test, medical tests, etc. The given charges are strictly non-returnable and not adjustable by either any of the receiving offices or the immigration consultancy, notwithstanding the final conclusion on the visa petition. A favourable appraisal or conclusion is the sole prerogative of the involved organization even as the immigration consultancy exercises no control at all over the final outcomes at any phase of the visa petition. We give no assurance whatever of a favourable appraisal or end result of the projected petition of the client for any phase.

The client will inform us about every news involving a change of housing/mailing address, educational/specialized credentials, change of matrimonial position/ service or company, newly born kids or any police/unlawful case-after the submission of the petition, and while the processing is going on till the time of the discharge of Permanent Resident Permit. The client inability to do the same will only show that no refunds will be made to the immigration consultancy in question. The client will appear for an IELTS Test and achieve a minimum individual total of group in every given four appraisal factors read, write, speak listen as appropriate for him and as per the pre-decided COE with us. The client thoroughly realizes and concurs that his petition cannot be submitted minus the necessary IELTS total and no reimbursement of the advisory/consulting charges offered to us will be outstanding or settled, in a situation wherein he fails to attain the required IELTS total. The client shall also make certain that in case married the other half appears for an IELTS test and offers a report with minimum score as is appropriate on the basis of the decided COE with us. The client fully understands and concurs that his petition cannot be presented, minus the needed IELTS points of the marital partner even while no compensation of the advisory/consulting charges given to us will be claimed or made in a situation wherein he fails to receive the COE prescribed IELTS total of the marital partner. The said test together with the associated report is necessary towards the documentation for wedded clients, though the client may not ask for points for the qualifications of his partner. The advisory/consulting charges given to us does not comprise any amount owed to any organization of the government, and to any language testing group or for any other reason, and shall be restricted to the services and duties of the immigration consultancy as duly set and decided under the COE inked separately with the client. The client clearly accepts that he has been apprised of the usual waiting durations/average processing time, as appropriate to his permit class, and further that such waiting durations/usual processing time solely depends on the convenience of processing visa office/appraisal body. The client also fully agrees and realizes that he will never have any claims whatsoever on any sort of refund of the charges made on or off-site, on the ground of the extended petition processing time periods. We have not offered any sort of assurance, advice or pledge on work assistance or job assurance, following an approval for permit, and after landing for any given overseas country. No compensation will be claimed of any advisory charges offered earlier to us by the client on the ground that we have been unable to offer a job guarantee abroad. In a situation where in a clash/dispute in the matter of the payment made by client to us towards the COE duly inked, our responsibility in case it arises and is outstanding, either monetary or otherwise shall not surpass, and will be restricted to the charges offered to us as advisor/consulting charges as part of the duly inked COE.